Platform pricing

Our platform is priced to suit teams of all sizes. Collecting responses from our participant panel is priced separately on all plans—see panel pricing below. For more detailed information about billing please see our help center.
Pay annually and save!
Responses from our participant panel are priced separately on all plans

Free

US $
0
3 collaborators included
No additional collaborators
Sign up
Free plan includes:
Up to 3 collaborators
Tests up to 2 mins long
Unlimited self-recruited responses
Unlimited active tests
Panel access
panel responses priced separately

Basic

US $
89
per month
3 collaborators included
Additional collaborators $30/month
Sign up
US $
75
per month
billed annually
3 collaborators included
Additional collaborators $25/month
Sign up
Everything in Free plus:
Up to 10 collaborators
Tests up to 5 mins long
Unlimited viewers
Variation sets
CSV exports
Panel access
panel responses priced separately

Pro

US $
199
per month
5 collaborators included
Additional collaborators $40/month
Sign up
US $
175
per month
billed annually
5 collaborators included
Additional collaborators $35/month
Sign up
Everything in Basic plus:
Up to 15 collaborators
Unlimited test length
Post-test redirects
Test logic
Team permissions
Panel access
panel responses priced separately

Enterprise

Tailored pricing
10 collaborators included
Chat with us to discuss your needs
Contact us
Everything in Pro plus:
Unlimited collaborators
Custom password policy
SAML SSO
Security audits
Priority support
Custom MSAs
Panel access
panel responses priced separately

All plans include

Prototype tests
Preference tests
Design surveys
Five second tests
First click tests
Free BYO testers
GDPR compliance
Real human support

Panel pricing

Our 400K+ participant panel lets you get responses from your target demographic in minutes. No hidden fees.
People with speech bubbles, the bubbles have green ticks on them to indicate they have been checked

Guaranteed high quality panelist responses

A woman is sitting on the ground cross-legged with a laptop. Next to her, another woman is reaching up to touch a pie chart on a poster of various charts

Free device type and demographic targeting

A man and a woman are examining charts

Unique panelists across multiple tests (variation sets)

How much does it cost to order responses?

Starting at USD $1 per complete, panel pricing is based on the duration of your tests.

The longer the test, the more each response costs. For example:

Short tests

5 questions, 1-3 minutes long
$2 per complete

Medium tests

10 questions, 3-5 minutes long
$4 per complete

Longer tests

15 questions, 5-7 minutes long
$6 per complete

Frequently asked questions

Are panel responses included in my subscription?
No. The UsabilityHub panel is priced separately. You can pay to recruit from our panel as-you-go or you can purchase bulk panel credits at a discount to use as you need. Recruiting your own users, however, is free.
Is there a minimum subscription term?
You can subscribe to the Pro plan and Basic plan on a monthly or annual basis. When paying annually you can add collaborators at any time and will be charged a pro-rata amount for their seat. The Free plan has no subscription term or ongoing fees.
How does the Free plan work?
The Free plan has no ongoing fees. It includes a limited feature set and you can only run tests up to 2 minutes long. You can still recruit from the panel or your own audience and use all test types.
What are credits?
Credits can be used to recruit participants from the UsabilityHub panel. You can purchase credits and store them on your account to use as needed. They never expire and there are discounts when purchasing in bulk.
What’s included in the Enterprise plan?
The Enterprise plan is suited to companies with sophisticated procurement needs. We can provide SLAs, perform security audits, review and implement custom terms, and make arrangements for larger teams. Please contact sales to schedule a short exploratory conversation.
What are the payment options?
Secure payments with Visa, Mastercard, and AMEX. Manual invoicing is available on Annual and Enterprise plans. Contact us for details.
Is UsabilityHub GDPR compliant?
Yes. As a Data Controller, UsabilityHub's privacy policy affords all users of our software (not only EU citizens) the rights stipulated by the GDPR. You may also sign our Data Processing Schedule to ensure your own GDPR compliance when using UsabilityHub as a Data Processor. Please visit this article for more information.

UsabilityHub for good

For students and educators
We’re big believers in the value of research in design education so we provide a 25% discount on our subscriptions for all students and educators.
Contact us
For non-profits and charities
We pride ourselves on giving as much as we can to philanthropic efforts. As part of that we offer charities and non-profits a 25% discount on our subscriptions.
Contact us
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