Terms and Conditions

Some rules you need to abide by when using our service.

General Website Terms of Use

This web site is owned and operated by UsabilityHub Pty Ltd and will be referred to as "We", "our" and "us" in this Terms of Use policy. By using this site, you agree to the Terms of Use Policy of this web site ("the web site"), which is set out on this web site page.

Using our web site

When using this web site you agree to be legally bound by these terms and conditions as they may be modified and posted to our web site from time to time.

Without prejudice to the above, by using or accessing our website, you agree to be legally bound by these terms and conditions of use as they apply to your use of or access to our website.

If you do not wish to be bound by these terms and conditions then you may not use our website.

You must ensure that the personal information you provide is accurate and complete and that all ordering or registration details (where applicable) contain your correct name, address and other requested details. For more information about how we deal with your personal information, please read our privacy policy on this website.

Test Responses

Responses ordered from UsabilityHub are provided by our community of testers.

Whilst most orders receive their allocation of responses within 24 hours, response rates vary based on the size of the order, targeted demographics, and site traffic. Weekends, for example, are slower than weekdays. We cannot guarantee how long it will take to fulfill your order, though we do our best to provide an accurate ETA at the time the order is placed.

Incomplete orders may be canceled at any time, and a credit refund will be provided for all undelivered responses.

We do our best to ensure that all testers submit a valid response, but this is not possible in all cases. Invalid responses may be reported to UsabilityHub from test results, and will be automatically replaced with a new response from a different tester.

All responses ordered from UsabilityHub undergo a quality assurance process and testers may be banned from testing if their response don't meet our quality standards.

Registered users' responses include demographic information, but your email will never be shared with other users.

Test Content

UsabilityHub is an open community of testers and test owners. There is always the chance that someone may abuse this trust and post images "not safe for work". We rely on our users to inform us of these images, and we ensure they are removed as soon as they are reported.

Users found to be posting content not suitable for general consumption will be warned if appropriate or banned if we see fit.

We take no responsibility for users posting any content which may be inappropriate, illegal or which breaches the legal rights of another person or entity. When requested, we will do our best to remove offending content.

Subscription Plans

Subscription plans are charged on a monthly basis and can be cancelled at any time.

Whilst plans can be changed up or down at any time, downward changes will not take effect until the next billing period. Upward changes take effect immediately, with a pro-rated credit being given for the remainder of the previous plan.

Plans can be cancelled at any time, but we are unable to give pro-rata refunds for unused tests/responses.

Some subscription plans entitle you to a certain number of response credits each month. Unused credits from your plan's monthly allowance may or may not "roll over" to the next month. Credit quotas on legacy plans (Solo, Team, Studio, Agency) do not roll over.

We strive to carry out this service with due skill and care. If however, we fail in this obligation you may be entitled to a refund under Australian Law.

If our service fails to work as expected or advertised please contact us at support@usabilityhub.com and we will do our best to assist you.

Applicability of online materials

Unless otherwise specified the materials published on our web site are presented solely for your private, personal and non-commercial use.

We make no warranties, express or implied that making the Products available in any particular jurisdiction outside of Australia is permitted under any applicable non-Australian laws or regulations. Accordingly, if making the Products or any part thereof available in your jurisdiction or to you (by reason of nationality, residence or otherwise) is prohibited, those Products are not offered for sale to you. You accept that if you are resident outside of Australia, you must satisfy yourself that you are lawfully able to purchase the Products. We accept no liability, to the extent permitted by applicable law, for any costs, losses or damages resulting from or related to the purchase or attempted purchase of the Products by persons in jurisdictions outside of Australia or who are nominees of or trustees for citizens, residents or nationals of other countries.

Copyright & monitoring

The contents of our web site are protected by international copyright laws and other intellectual property rights. We, or other third party licensors, are the owner of these rights. All product and company names and logos mentioned in our web site are the trade marks, service marks or trading names of their respective owners, including us. You may download material from our web site for the sole purpose of using it as a information resource. However, you may not modify, copy, reproduce, republish, upload, post, transmit or distribute, by any means or in any manner, any material or information on or downloaded from our web site including, but not limited to text, graphics, video, messages, code and/or software without our prior written consent, except where expressly invited to do so, for example in order to complete any test or questionnaire.

Linked sites

We make no representations whatsoever about any other web sites which you may access through our web site or which may link to our web site. When you access any other web site you understand that it is independent from us and that we have no control over the content or availability of that web site. In addition, a link to any other site does not mean that we endorse or accept any responsibility for the content, or the use of, such a web site and shall not be liable for any loss or damage caused or alleged to be caused by or in connection with use of or reliance on any content, goods or services available on or through any other web or resource. Any concerns regarding any external link should be directed to its web site administrator or web master.

Availability of our web site

We will try to make our web site available but cannot guarantee that our web site will operate continuously or without interruptions or be error free and can accept no liability for its unavailability. You must not attempt to interfere with the proper working of our web site and, in particular, you must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt any computer system, server, web site, router or any other internet connected device.

We reserve the right to alter, suspend or discontinue any aspect of our website or the content or services available through it, including your access to it. Unless explicitly stated, any new features including new content and/or the sale of new products and/or the release of new software tools or resources shall be subject to these terms and conditions.

We are committed to safeguarding the privacy of our users. We take your privacy very seriously and it is important to us that you can use and enjoy our website without having to compromise your privacy in any way. For more information, please see our privacy policy.

UsabilityHub is provided by

UsabilityHub Pty Ltd
Level 1, 242 Victoria Street
Brunswick, VIC 3056
ABN: 65 158 305 205

If you have any questions, please get in touch.