Improve information architecture

Overview

Ensuring intuitive categorization on your website or app is important for creating an engaging and enjoyable experience for your users. Card sorting is a method you can use to categorize your content or products in a way that aligns with user expectations.

This pre-build template can be used to run a closed card sort. In closed card sorting, you present participants with a selection of cards and predefined categories, and ask them to sort the cards into those categories. Doing so helps you understand the mental model of your target audience and enables you to determine the most logical and user-friendly way to categorize and arrange content.

Once you have your results, you can analyze them to identify patterns, commonalities, and potential improvements in your categorization and information architecture. For more information on how to view and analyze your card sort results in Lyssna, check out this help center article.

Preview this template

This template will help you discover

• How users categorize and label information, gaining insights into what makes the most sense to them.

• Where users anticipate finding information. By having users place items into specific categories, you can pinpoint any disparities between their expectations and the actual location of information on your website or app.

• Areas of confusion or overlap within the existing information architecture.

• Opportunities for enhancing your information architecture to align more effectively with user needs and expectations.

See an example of the results

How to use this template

1. Click on the "Use this template" button and log in to your Lyssna account. Don't have an account yet? Start exploring with a free plan and access all the features on our Pro Plan.

2. Customize the test to suit your needs.

3. Preview your test or press save and continue to recruit your participants.

4. Set your test live and wait for your results!

Frequently asked questions

What is a closed card sorting test?

Why should I conduct a closed card sorting test?

How do I create a closed card sorting test in Lyssna?

How many participants should I recruit for a closed card sorting test?

What should I ask participants during a closed card sorting test?

How can I analyze the results of a closed card sorting test?