Information about UsabilityHub

External panel orders

We're not always able to provide responses from the UsabilityHub panel for orders that target very specific demographics, or that target countries that are not well covered by our panel.

If this occurs, we may offer to source responses for your test from an external panel.

Placing an order with an external panel

Head to the Order Responses tab of your test, and enter the demographics you want to target.

If we are unable to fulfil your order using the UsabilityHub panel, you will see the following message below the order form:

External panel order available message

The cost per response varies depending on how much the external panel charges for the countries you want to target. For example, responses from France cost 2 credits each from our external panel provider, and responses from Ireland cost 3 credits each.

If you choose to go ahead and place an external panel order, this will be paid for in UsabilityHub credits taken from your account's credit balance, or paid for using your credit card on file.

After your external panel order has been placed and paid for, it will appear in your list of orders for the test:

External panel order list

Our staff will then arrange for the order to be fulfilled from an external panel. It can take 24 - 48 hours to start receiving results.

Differences between responses from external panels, and responses from our panel

There are several important differences between responses ordered from the UsabilityHub panel, and responses sourced from an external panel.

Responses ordered from an external panel:

  • Are priced differently, based on the countries you target
  • Are not reviewed for quality assurance by UsabilityHub
  • Take 24 - 48 hours before you start receiving responses
  • Can't be automatically replaced if they are deleted
  • Aren't guaranteed to be unique if you place external panel orders on tests that are within variation sets