Senior UX Designer

Melbourne, Australia

Are you excited by the idea of designing products used by thousands of your peers? Help us redefine the way organisations like Amazon, NASA, Reddit and Zendesk conduct design and user research.

At UsabilityHub we’re helping businesses better understand their customers by making user research more accessible. Over the past ten years we’ve helped thousands of organisations conduct design research and improve their products.

We’re profitable, sustainable and self-funded. We’re deeply invested in the products and the company culture we’re building. Our small, but growing, Melbourne based team works efficiently to deliver an outsized amount of value relative to our headcount.

About the Role

We’re looking for a senior UX designer to lead the design of our products. Our team is comprised of T-shaped people, so ideally your user research and IA/IxD skills are complemented with an appreciation of product strategy and UI design.

You will have substantial responsibility and autonomy. Your work will inform not just the direction of our products but also the strategic focus of our business. This is a pivotal role that will not only modify and define internal UX Design processes, but provide a legacy for growth, and help UsabilityHub in its push to the next phase of its evolution.  Naturally, you will need to have strong interpersonal and communication skills, be well-organised, be experienced with small teams and defining processes, and be disciplined at documenting conversations and decisions. A typical day might be facilitating design sprints, conducting research with customers, assisting with usability testing and working with a visual designer to refine interfaces.

While we expect a lot from our team members, we also know that there’s more to life than work. We don’t work overtime or weekends, or have a culture of unrealistic deadlines. We offer a lot of flexibility if you have interests or commitments outside work that you’d like to have more time for. You can expect us to provide a work environment that is supportive and encouraging, with no politics, infighting, or bad vibes.

Important soft skills

  • Able to communicate effectively with team members and customers
  • Experience owning product deliverables and timelines
  • Experience defining and refining internal processes
  • Ability to mentor and inspire direct reports and those around you
  • Be motivated, self directed and capable of working autonomously
  • Experience measuring and reporting project outcomes
  • Be comfortable presenting and explaining rationale as part of your design process

Important technical skills

  • Experience with generative and evaluative research (interviews, observation studies, usability testing, etc...)
  • Experience developing low/mid-fidelity wireframes and prototypes
  • Experience facilitating sprints, ideation sessions, and co-design workshops
  • Strong portfolio of UX work

Bonus skills (not compulsory but definitely a plus)

  • Experience with remote research tools (e.g. UserTesting, Optimal, UsabilityHub, etc...)
  • Experience with market /competitive research
  • Experience with data visualisation

Compensation and benefits

  • Competitive salary
  • Employee profit sharing
  • Choice of working 4 day week, 9 day fortnight or full-time hours
  • Flexibility around working from home
  • Generous paid parental leave (14 wks primary / 6 wks secondary)
  • Warm, friendly and relaxed team

How to apply

Please include a portfolio of your work along with your application. Visual examples are nice but of particular interest are the challenges you encountered and the approaches you took to solving them. An outline of your process will be highly appreciated.

We're happy to chat with anyone about the role, even if you're not actively looking for a new job. If you know anyone who might be a good fit, please send them our way :)

UsabilityHub is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, gender, sexual orientation, age, marital status, or disability status.